Terms and Conditions for use of web-based global SOS systems, services and tools

These web-based global SOS systems, services and tools ("site") are operated by SOS-Kinderdorf International ("SOS Children's Villages International") registered in Innsbruck, Austria. Our principal place of business is at Hermann-Gmeiner-Strasse 51, 6020 Innsbruck, Republic of Austria, and we can be contacted at intranet@sos-kd.org


When first accessing this site, your user profile will be set up, mainly consisting of your name and surname, your professional email address, the position you hold, as well as the association/office within the SOS Children’s Villages federation you belong to. You may also add further data to your profile on a voluntary basis. When setting up your profile you agree to provide true, accurate and complete information about yourself. You must also maintain and promptly update this information so that it continues to be true, accurate and complete.

Security information and Confidentiality

You have been allocated a user profile and must ensure that neither your user name nor your password (“Security Information”) is disclosed to anyone because you will be responsible for all activities which occur when someone is logged in using your Security Information. It is your responsibility to immediately notify us of any unauthorised use of any of your Security Information or any other breach of security as soon as you become aware of it.

The materials provided on this site are potentially sensitive and of confidential nature. This includes, but is in no way limited to information held on the Collaboration Platform and all adjacent applications. You must not at any time make any of the materials available to any third person without express written authorisation by your superior and SOS Children's Villages International. You must also take all reasonable care to prevent others from gaining unauthorised access. This includes not leaving your screen unattended while it is displaying confidential information and always locking your screen when away from your computer. Additionally, other than these Terms and Conditions, you will not copy or print any of the materials on this site outside the scope of your employment and unless having checked on the respective Rights Clearance Classifications of assets held by the application Mediabox (“Rights Clearance Classifications”) retrievable at https://adam.sos-kd.org/.

You will comply with any IT Security Guideline issued by SOS Children’s Villages International (“IT Security Guideline”), as amended from time to time, and nothing in these Terms and Conditions shall be construed as any waiver or modifications to these. You may retrieve, download, print or save the IT Security Guidelines anytime.


You are responsible for all use you make of this site and activities you carry out in relation to it. You must not knowingly provide any incorrect information to this site and must take all reasonable care to ensure that all information that you do provide is true, accurate and complete and in full compliance with the Child Protection Policy as well as any other Communication Guidelines issued by SOS Children’s Villages International. You will be responsible for all information, including data, text, photographs, pictures, graphics, video, chat, messages, files, sound clips or any other material that you either post or transmit to this site.

You agree that you will not:

We will be entitled at our discretion to remove anything which is transmitted to, from or via the site or posted on the site which, in our opinion, is objectionable or does not comply with these Terms and Conditions in any way. We will not accept any liability for doing this.

Ownership of Materials on this Site

Any copyright-protected material and material subject to the Right of Publicity (privacy or personality rights) on this site may only be reproduced in any format or medium upon having checked on the respective Rights Clearance Classifications, save for any copying by a computer which occurs in the course of, and strictly incidental to, use of this site. Any permitted reproduction is at all times subject to the material being reproduced accurately and not being used in any misleading context.

Links Policy

We may provide links to other websites from time to time. These links are provided for your information and convenience only. We do not endorse or take any responsibility for the websites linked to or for the content of those websites.

You will ensure that any link you set to any external website is clearly tagged as third-party content and that the linked content does not infringe any law or regulation or any Rules or Guidelines issued by SOS Children’s Villages International.

Please immediately inform us of any non-complying link or content you may notice by sending an email to Helpdesk@sos-kd.org.

Virus Protection

Care is taken to check and test material at all stages of production. However, it is always wise for you to run an anti-virus program on all material downloaded from this site. We do not accept any liability for any loss, disruption or damage to your data or your computer system that may occur as a result of using material derived from this site.

For security reasons, it is mandatory for you to strictly comply with the Information Security Regulations provided by the IT Security Guidelines issued by SOS Children’s Villages International. This particularly but without limitation regards the restrictions on the installation of non-approved software or hardware, the access to this site through mobile devices and the usage of E-Mails and passwords. Please contact the IT personnel in case of doubt or any questions.

User Restrictions

Where you use this site or permit it to be used in breach of any of these Terms and Conditions, or we have reasonable grounds to suspect that this is the case, then we may, at our sole discretion, suspend or terminate your registration and refuse any and all current or future use of the site.

Privacy Policy

We take your right to privacy very seriously and SOS Children's Villages International registered this site as a data application with the Austrian Data Protection Authorities.

Through your registration and use of this site we may collect the following information from you:

Cookies are small text files that reside on computers that enable us to track the use of our site. We do use cookies solely for the purpose of authenticating you as legitimate user and for collecting technical information for the purposes of improving and tailoring the site. It is possible for you to disable cookies within your specific browser options, which may, however, impair your use of this site. Our site also logs the user's IP address that is automatically recognised by the web server. Please contact our IT personnel should you have any questions regarding the use or deactivation of cookies.

Please note that if you choose to participate in any discussion forum on the site or contact other parties via this site you may disclose personal information about yourself to those others. While all parties using this site will be subject to these same Terms and Conditions you do make such disclosures at your own risk.

Should you wish to see or amend any of the information that we may hold about you and your use of the site our contact details are provided at the top of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by and will be construed in accordance with the laws of the Republic of Austria. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the jurisdiction of Austrian Courts.